Unfortunately, no. Personalized products, such as jewelry engraved or made to order, cannot be returned because they are not resalable to other customers. This is stipulated in Article 59 of the Consumer Code.

You have 14 days from receipt of your order to give notice of withdrawal and return the product.

Yes, return shipping costs are the responsibility of the customer, except in cases where the product has a defect or was sent in error.

The refund will be made in the same payment method used for the purchase, within 14 days of receipt of the return and after verification of the product. From the total amount of the order will be deducted the cost of shipping, which in Italy is expected to 7€.

In this case, please contact us within 48 hours of delivery by sending detailed photos to the email address info@sakrami.com. We will replace the product or refund it at no additional cost.