Frequently Asked Questions
Have questions? We’re here to help.
Here you’ll find answers to the most frequently asked questions about our jewelry, shipping, returns, and customizations. Also, if you don’t find what you’re looking for, don’t hesitate to contact us: our team is always ready to assist you. Send us a message What materials do you use for your jewelry? All our jewelry is made from 9KT, 14KT, 18KT gold and 925 silver. Specifically, we use high-quality finishes and selected stones to ensure excellent standards. Are your jewelry pieces made in Italy? Yes, many of our pieces are designed and handcrafted in Italy. Thanks to this, we can offer products with meticulous attention to detail and high quality. Is it possible to customize the jewelry? Yes! We offer customizations such as engravings, name choices, and finish variations on many items. This way, you can make your jewelry unique. Can I order a custom-made piece? Of course! Contact us for custom requests: we will do our best to create a unique piece designed according to your specifications. That way, you can wear a truly personal item. Are your products hypoallergenic? Yes, all our jewelry complies with European regulations and is nickel-free. Therefore, they are safe even for the most sensitive skin. How long will it take to receive my order?Delivery usually takes 2-5 business days for most products. However, items with precious stones or wedding bands may require a few extra days.
Do you ship internationally? Yes, we offer international shipping. Costs and delivery times vary depending on the destination. How can I track my order? You will receive an email with the tracking code as soon as your order is shipped. What payment methods do you accept? We accept credit cards, PayPal, Klarna, and bank transfers. Is payment secure? Absolutely. Our website uses SSL encrypted connections to guarantee 100% secure purchases. Is your jewelry suitable as gifts for children or babies?Yes, we have a selection of jewelry specifically designed for children and babies, ideal for baptisms, birthdays, communions, and other special occasions. All products are made with safe materials suitable for little ones.
Can I return a piece if I don’t like it? Yes, you have 14 days to request a return. Customized products are non-returnable unless defective. What happens if my jewelry arrives damaged? If the product is defective or damaged, we will replace it free of charge. Please send us photos and a description of the issue within 3 days of receipt. How can I contact you for support? You can write to us by email or contact us directly on WhatsApp. We usually respond within 24 hours. Do you offer gift packaging? Yes, every piece comes with an elegant gift box and a certificate of authenticity, ready to be gifted. Do you offer discounts for special events or multiple orders? Yes, we offer seasonal promotions and discounts for events (weddings, baptisms, etc.). Contact us for personalized offers. Can I exchange a purchased piece? Currently, we do not offer direct exchanges. If you need assistance, contact us and we will find the best solution together. Do you offer a warranty on your products? We do not currently offer an official warranty, but if you encounter any issues with your order, contact us: we will do our best to help you. FAQ Sakrami Jewelry FAQ Sakrami Jewelry